fwjili FAQ —
Answers to all your questions

No. Under fwjili's rules, each person may only register one account. Opening multiple accounts is considered bonus abuse and may result in all accounts being permanently closed. Play fair and enjoy the experience.

On the login page and click "Forgot password?". Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password. The whole process takes under 5 minutes.

For KYC verification at fwjili, you'll need to upload a photo of your National ID (NID) or passport, along with a selfie. Verification is usually completed within 24 to 48 hours. Once verified, your withdrawal limit increases and VIP benefits become easier to access.

Multiple incorrect password attempts will temporarily lock your account. It unlocks automatically after 30 minutes. If you need access sooner, contact our Live Chat support — after verifying your identity, we'll get your account reopened right away.

Yes. You must be at least 18 years old to register on fwjili. Minors are not permitted to create an account — this is part of our responsible gaming policy. To learn more, visit our Responsible Gaming View the page.

You can update your email, mobile number, and password from Profile Settings. To change your legal name or date of birth, please contact our support team — these fields are updated after identity verification.

To close your account, contact our support team. Make sure to withdraw any remaining balance beforehand. We support responsible gaming — a self-exclusion option is also available if you need a break from gaming.

After logging in, click "Deposit" from your dashboard. Choose your preferred payment method (bKash, Nagad, Rocket, or crypto), enter the amount, and follow the on-screen instructions. Funds are typically credited to your balance within 5 to 15 minutes.

The minimum deposit at fwjili is just BDT 500. Starting with this amount, you can enjoy all games and bonuses. Different limits may apply for crypto deposits — see the payments page for details.

Payment methods currently supported at fwjili:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch Bangla, BRAC Bank, Islami Bank
• Cryptocurrency: USDT, BTC, ETH

All payment methods are fully secure for transactions.

fwjili does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transfer fees — these are governed by the respective service's terms. Check your payment app before making a deposit.

Funds are usually credited within 15 minutes. During peak hours, it may take up to 30 minutes. If your balance still hasn't updated after that, contact our live chat support with a screenshot of your payment. Providing the transaction ID will help us resolve the issue faster.

Absolutely! fwjili offers a 100% welcome bonus on your first deposit — deposit BDT 1,000 and you'll have BDT 2,000 to play with. To claim it, simply select the welcome bonus from the bonus options after making your deposit.

Deposit limits depend on your account verification level. Verified accounts enjoy significantly higher daily limits, and VIP members receive even higher limits. For more details, visit our VIP Page See here.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Minor delays may occur on weekends or due to banking complications. VIP members' withdrawals are processed on a priority basis. For more details, Withdrawal page See here.

The minimum withdrawal at fwjili is BDT 500. Requests below this amount will not be accepted. The maximum daily withdrawal limit depends on your account verification level and VIP tier.

Common reasons why a withdrawal may be delayed:

• Account not yet verified
• Bonus wagering requirement not yet met
• Incorrect bank account details provided
• Additional information required for security verification

Once you've checked these points, contact live chat support for a quick resolution.

fwjili generally charges no withdrawal fees. However, a small processing fee may apply for certain payment methods. Any applicable fees are clearly displayed when you submit a withdrawal request — no hidden charges. VIP members receive fee discounts.

No. Bonus balance cannot be withdrawn directly. Each bonus has a specific wagering requirement (such as 5x or 10x) that must be met first. Once the requirement is fulfilled, any winnings from the bonus are added to your main balance and can then be withdrawn. Full bonus terms are listed on the Bonus page.

Yes, a request can be cancelled while it is still "pending". Go to Transaction History in your dashboard and cancel the pending withdrawal. Once a request has been "approved", it can no longer be cancelled.

fwjili offers a variety of bonuses:

• Welcome Bonus: 100% on First Deposit
• Daily Login Bonus: Free points for logging in every day
• Reload Bonus: Weekly Reload Deposit Bonus
• Cashback: Weekly cashback on losses
• Referral Bonus: Refer a friend and both of you get a bonus
• VIP Bonus: Exclusive for higher-tier members

Most bonuses are added automatically. Some must be claimed manually — go to the "Bonus" section in your dashboard and click on the available bonus. For the Welcome Bonus, you must select it after your first deposit; it cannot be claimed afterwards.

A wagering requirement is the number of times you must bet through your bonus before you can withdraw it. For example, a 5x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 5,000 in bets. Once the requirement is met, your winnings move to your main balance and can be withdrawn.

Yes. Every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that period, the bonus will be forfeited. Always check the expiry date when claiming a bonus and make sure to meet the conditions in time.

Yes! fwjili regularly offers free spins — especially on new slots launches and during promotional events. Check the promotions page regularly to grab free spin offers. VIP members receive monthly free spin rewards. Our Slot Games See full details on the page.

With fwjili's referral program, you earn a bonus for every successful referral, and your friend receives a welcome reward too. The bonus is credited to your account once your referred friend makes their first deposit. Find your referral link in the "Referral" section of your dashboard.

fwjili features a massive library of 1,000+ games:

• Slot Games: Classic, video slots & jackpot slots
• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger
• Sports Betting: 30+ sports including cricket, football, and tennis
• Fishing Games: Popular Arcade Style Games
• Lottery & Crash Games: Quick & Fun Games

Yes. All games on fwjili run on certified RNG (Random Number Generator) technology. Independent third parties regularly audit game outcomes. Live Casino games are broadcast in real time with live dealers — leaving no room for manipulation.

Yes. All fwjili games are fully playable on mobile browsers and the app. Optimized for both Android and iOS platforms. For the fastest gaming experience, our app Download now.

If you get disconnected, the system automatically saves your last game state. Once you reconnect, you can pick up right where you left off. If a game was left incomplete and any amount was deducted, contact our support team and they will investigate and resolve the issue.

fwjili's Sports Betting section lets you bet on 30+ sports, including cricket (IPL, BPL, Test), football (Premier League, La Liga, Champions League), badminton, tennis, and basketball. Both live betting and pre-match betting are available. To learn more, Betting Page See here.

The fastest way to reach fwjili is via the live chat on our website. You can also email us at [email protected]. Our support team assists in both Bengali and English, available 24/7.

Average live chat response time is under 3 minutes. Email queries are typically answered within 4 to 8 hours. For urgent issues, use live chat — support is available any time, day or night.

If you have an issue or complaint, start by reaching out via live chat. If it remains unresolved, send a detailed message to [email protected]. All complaints are reviewed within 48 hours and you will be kept updated. We take every complaint seriously.

fwjili believes in responsible gaming. Our Responsible Gaming The page has full details on deposit limits, self-exclusion, and cooling-off periods. Keeping gaming fun and within healthy boundaries is our goal.

Our full privacy policy here Yes. In short: your personal information is never sold to third parties. Only the data necessary to operate the platform is used, and it is stored with the highest level of security.