Legal Documents

Fwjili's Privacy Policy

Your personal data is invaluable to us. Here is everything you need to know about what we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

Our Privacy Commitment

Steps we take to protect your information at fwjili

SSL Encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption. No third party can access this information.

Secure Data Storage

All data stored on our servers is held in encrypted form. Regular security audits ensure there are no vulnerabilities.

You Are in Control of Your Data

You may view, correct, or request deletion of your stored data at any time.

No Data Shared with Third Parties

Your personal information is never sold or shared with advertising agencies or unrelated third parties.

Cookie Controls

We only use essential cookies. You can manage cookies through your browser settings.

Regular Policy Updates

Our Privacy Policy is reviewed regularly. You will be notified of any changes.

01 Introduction & Scope

Welcome to fwjili. This Privacy Policy explains what personal information we collect when you use the fwjili.pro website and mobile application, how we use it, and how we keep it secure.

Fwjili is an internationally licensed online betting and gaming platform. By using our services, you are considered to have agreed to this Privacy Policy. This policy applies in the same way as our Terms and Conditions.

This Privacy Policy applies only to fwjili.pro and its related applications. Third-party websites or services are governed by their own privacy policies.

We believe transparency is the foundation of trust. This document plainly describes exactly what we do with your data — no hidden terms, no truths buried in complex legal language. If you have any questions, our support team is always ready to help.

02 Data Collection

Fwjili collects different types of information in different situations. Below is a detailed breakdown of what we collect:

Information provided directly:

  • At registration: full name, date of birth, email address, phone number, and username.
  • For KYC verification: a copy of your National ID, passport, or driving licence is required.
  • Payment information: mobile banking account number (bKash, Nagad, Rocket).
  • Support communications: messages and information you send via live chat or email.

Automatically collected information:

  • IP address and device information (device type, operating system, browser).
  • Login time, session duration, and page visit data.
  • Betting activity, game preferences, and transaction history.
  • Browsing behavior collected through cookies and similar technologies.
Data Type Collection Time Required?
Name & Contact Information At Registration Yes
Identity Document KYC Verification For withdrawals
Payment Information Deposit/Withdrawal Yes
Device & IP On Site Visits Automatic
Betting History Per Bet Automatic

03 Purpose of Data Use

Fwjili uses your information only for specific, legitimate purposes. Here is why we collect and use your data:

  • Account management: To create, verify, and manage your account.
  • Service Delivery: To keep betting, gaming, deposit, and withdrawal services running smoothly.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Support Services: To resolve your complaints and queries.
  • Legal obligations: To meet regulatory authority requirements.
  • Service Improvement: Data analysis to improve the user experience.
  • Responsible Gaming: To identify signs of problem gambling and provide appropriate support.
  • Promotional Communications: To inform you about offers and bonuses, with your consent.
You may unsubscribe from promotional emails or messages at any time — through your account settings or by emailing [email protected].

Please note that fwjili never sells your information to third parties for advertising purposes. Your privacy is not a business asset to us — it is our responsibility.

04 Data Sharing Policy

Fwjili may share your personal information in limited circumstances and only with specific parties:

  • Payment Provider: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
  • Regulatory Authority: With relevant authorities to meet legal obligations.
  • Technology Partners: With service providers who support platform operations, under strict confidentiality agreements.
  • For legal requirements: In response to a court order or a lawful request from an investigative authority.
fwjili never sells or transfers your information to advertising agencies, data brokers, or unrelated third parties.

All third parties we work with are required to sign strict data protection agreements. They receive only the information necessary for their specific role — nothing more.

05 Cookies & Tracking Technologies

Fwjili's website and app use cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

  • Essential cookies: To keep the site running and maintain login sessions. The site cannot function without these.
  • Functionality Cookies: To remember your preferences, such as language settings.
  • Analytics Cookies: To collect anonymous statistics for understanding how the site is used.
  • Security Cookies: To detect fraud and unauthorized access.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect how certain features of the site function.

fwjili does not use any third-party advertising tracking cookies. We do not share your browsing behaviour with advertisers.

06 Data Protection Measures

Fwjili follows the highest industry-standard security practices to protect your data. The core elements of our security framework are:

  • 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & IDS: Detects and prevents unauthorised access.
  • Regular Security Audits: Penetration testing by third-party security experts.
  • Encrypted Database: All stored data is kept in encrypted form.
  • Restricted Access: Only authorized personnel can access the relevant information.
  • 24/7 Monitoring: Real-time monitoring for unusual activity.

Please keep in mind that no method of transmission over the internet is 100% secure. Always use a strong password, never share it with anyone, and be cautious when logging in on public Wi-Fi.

07 Your Rights

You have several important rights over your personal data at fwjili. We respect these rights and act on them as promptly as possible.

Your Privacy Rights

Fwjili gives you full control over your personal data

Right to Access Your Data

You may request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under specific conditions.

Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

Data Portability

You may request a copy of your data in a structured, portable format.

Right to Object

You may object to the processing of your data in certain circumstances.

To exercise any of your rights [email protected]- to email us. We'll respond within 30 days.

08 Children's Privacy

Fwjili strictly does not provide services to anyone under 18. Our platform is for adults only.

We verify date of birth at registration and confirm age through the KYC process. If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.

If you discover that an underage member of your family has created a fwjili account, please notify our support team immediately.

A note to parents — please monitor your children's internet use and educate them about responsible gaming. To learn more, visit our Responsible Gaming View page.

09 Policy Changes

Fwjili reserves the right to update this Privacy Policy when necessary. Changes may occur for the following reasons:

  • To stay compliant with changes in laws or regulations.
  • Upon the addition of new services or technologies.
  • To improve security or privacy standards.
  • Based on user feedback and recommendations.

For significant changes, we will post a clear notice on the website and notify registered users by email. Continued use of the site after any changes takes effect will be considered your acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the most recent changes. We recommend checking this page periodically.

10 Contact & Complaints

If you have any questions, comments, or concerns about our Privacy Policy, please get in touch. Our dedicated privacy team will handle your matter with the utmost care.

  • Email: [email protected]
  • Live Chat: Available on the website 24/7
  • Response Time: Usually within 24–48 hours

If you request deletion or correction of your data, we will act within 30 days and keep you informed. Complex cases may take longer, but we will provide updates throughout the process.

Our support team speaks Bengali. Feel free to reach out in Bengali with any issue — we are always here to help.

General Inquiries

Frequently Asked Questions About the Privacy Policy

No, fwjili never sells your personal information. We use your data solely to provide services, ensure security, and meet legal obligations. Your information is never shared with third-party advertisers.

Your data is retained for as long as your account is active. After account closure, certain information (such as transaction records) may be kept for a specified period as required by law (generally 5 years). After that period, all data is permanently deleted.

You may request that your data be deleted. However, certain information (such as transaction records) is required by law to be retained for a specified period. Submit this request by emailing [email protected].

Yes, completely secure. KYC documents are stored on encrypted servers and can only be accessed by authorized verification staff. Once verification is complete, copies are securely retained and not shared with any third party.

You can opt out of promotional emails in two ways: (1) click the "Unsubscribe" link at the bottom of any promotional email, or (2) send a request to [email protected]. Essential account communications (security alerts, transaction notifications) will continue as normal.
Related Topics
Privacy Policy Data Protection SSL Encryption KYC Verification Cookie Policy User Rights Data Security fwjili Security Personal Information
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